Privacy Policy for Aiverda Labs
Effective Date: July 11, 2026
Last Updated: July 11, 2026
Welcome to Aiverda Labs (“Aiverda Labs,” “we,” “our,” or “us“), a technology platform owned and operated by Ultivisage Ltd, a company incorporated and operating under the laws of the Republic of Kenya.
This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process your personal information when you access or use our website located at https://aiverdalabs.com (the “Website“), together with any related applications, AI-powered services, digital products, subscriptions, newsletters, software, marketplaces, APIs, communities, or other services that we provide (collectively, the “Services“).
We are committed to protecting your privacy and processing your personal information fairly, lawfully, and transparently. Our data processing practices are guided by the Data Protection Act, 2019 (Kenya), its accompanying regulations, internationally recognized privacy principles, and, where applicable, other relevant data protection laws, including the General Data Protection Regulation (GDPR) for users located in the European Economic Area (“EEA”), the United Kingdom (“UK”), and other jurisdictions with comparable legal protections.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our privacy practices, you should discontinue your use of the Services.
This Privacy Policy should be read together with our <a href=”https://aiverdalabs.com/terms-and-conditions/”>Terms and Conditions</a>, <a href=”https://aiverdalabs.com/cookie-policy/”>Cookie Policy</a>, and any additional notices or policies that may apply to specific Services.
1. Scope of this Privacy Policy
This Privacy Policy applies to all personal information collected through Aiverda Labs, regardless of whether you access our Services as a visitor, registered user, subscriber, customer, contributor, or business partner.
It applies to information collected when you:
- visit or browse our Website;
- create or manage an account;
- purchase digital products or subscription services;
- communicate with us;
- subscribe to newsletters;
- submit reviews, comments, ratings, or other content;
- interact with our AI-powered tools;
- participate in surveys, promotions, or community features;
- contact customer support; or
- otherwise interact with our Services.
This Privacy Policy does not apply to third-party websites, applications, products, or services that are linked from our Website but are not owned or controlled by Aiverda Labs. Those services are governed by their own privacy policies, and we encourage you to review them before providing any personal information.
2. Data Controller
For the purposes of applicable data protection laws, the data controller responsible for processing your personal information is:
Ultivisage Ltd
P.O. Box 262 – 50204
Kimilili, Kenya
Email: Mail Us
Where required by law, we may appoint representatives, processors, or other service providers to process personal information on our behalf.
3. Personal Information We Collect
The personal information that we collect depends on how you interact with our Services.
In some situations, you may browse portions of the Website without providing information that directly identifies you. However, many of our Services require the collection of personal information to function properly.
We may collect information directly from you, automatically through your use of our Services, from third-party providers, or from publicly available sources where permitted by applicable law.
3.1 Information You Provide Directly
When you create an account, purchase products, communicate with us, or otherwise use our Services, you may voluntarily provide personal information including your name, email address, username, password, billing details, profile information, payment-related information, organization, country, and any other information that you choose to provide.
If you contact us for support or submit an enquiry, we may collect the contents of your communications together with any attachments or information necessary to respond to your request.
Where community features are available, we may collect information contained in reviews, ratings, comments, forum discussions, profile descriptions, uploaded files, images, or other User Content that you voluntarily publish.
You should avoid submitting sensitive personal information unless specifically requested or required for a particular Service.
3.2 Information Collected Automatically
When you access the Website, certain technical information is collected automatically through your browser, device, or network connection.
This information may include your Internet Protocol (IP) address, browser type and version, operating system, language preferences, device identifiers, referring URLs, pages visited, search queries, clicks, time spent on pages, session duration, approximate geographic location derived from your IP address, and similar technical information.
We also collect diagnostic and performance information to help us understand how visitors interact with the Website, improve functionality, identify technical issues, detect abuse, and enhance security.
Although some of this information may not directly identify you, it may be considered personal information under applicable data protection laws when combined with other information.
3.3 Information from Cookies and Similar Technologies
Like many modern websites, Aiverda Labs uses cookies and similar technologies to provide, improve, secure, personalize, and analyze our Services.
Cookies are small text files that are stored on your device when you visit a website. They help us recognize returning users, remember preferences, improve security, understand visitor behavior, and deliver relevant content.
Depending on your preferences and applicable law, we may also use web beacons, pixels, local storage, software development kits (SDKs), and similar technologies for analytics, authentication, fraud prevention, advertising measurement, and performance optimization.
Further information regarding our use of cookies is available in our Cookie Policy.
4. AI-Related Information
Because Aiverda Labs provides AI-powered products and services, certain information may be processed to deliver AI functionality.
For example, when you interact with AI assistants or other AI-powered features, we may process prompts, questions, uploaded documents, generated outputs, conversation history, feedback, and related technical information necessary to provide the requested Service.
We may also collect information relating to system performance, response quality, error reports, and user feedback to improve the reliability, safety, and effectiveness of our AI-powered Services.
Unless expressly stated otherwise, we do not use your private prompts or uploaded content to train proprietary AI models in a manner that identifies you personally. However, anonymized, aggregated, or de-identified information may be used to improve our Services, conduct research, develop new features, measure performance, or enhance system security where permitted by applicable law.
Where third-party AI providers are used to deliver specific functionality, information may be processed in accordance with the contractual arrangements between Aiverda Labs and those providers.
5. Information Received from Third Parties
We may receive personal information from third parties where permitted by law and where necessary to provide our Services.
Such information may be received from payment processors, authentication providers, analytics platforms, marketing partners, affiliate networks, advertising providers, fraud prevention services, social media platforms, public databases, technology vendors, and business partners.
The categories of information received will depend on your interactions with those services and the permissions you have granted.
We take reasonable steps to ensure that any third-party information we receive has been collected lawfully and may be processed in accordance with applicable data protection laws.
6. How We Use Personal Information
We process personal information only where we have a lawful basis for doing so.
Depending on the circumstances, we may use your information to provide and maintain our Services, authenticate users, process transactions, manage subscriptions, respond to enquiries, personalize your experience, improve AI-powered functionality, conduct research and analytics, detect fraud, maintain security, comply with legal obligations, enforce our Terms and Conditions, and protect the rights, property, safety, and legitimate interests of Aiverda Labs, our users, and third parties.
Where you have provided your consent, we may also use your information to send newsletters, product announcements, promotional communications, or other marketing materials. You may withdraw your consent at any time by following the unsubscribe instructions contained in those communications or by contacting us directly.
We do not sell your personal information to third parties for monetary consideration.
7. Our Legal Bases for Processing
Where applicable data protection laws require a lawful basis for processing personal information, we rely on one or more of the following legal grounds.
We process personal information where it is necessary to perform a contract with you, including providing the Services that you request, managing your account, processing payments, or delivering purchased products.
We also process information where necessary to comply with legal obligations, including obligations relating to taxation, financial reporting, fraud prevention, regulatory compliance, and lawful requests from competent authorities.
In appropriate circumstances, we rely on our legitimate interests to improve our Services, enhance security, conduct analytics, develop new features, prevent abuse, protect our legal rights, and operate our business efficiently, provided those interests are not overridden by your rights and freedoms.
Where required by law, we rely on your consent before processing certain categories of personal information or before sending marketing communications. You may withdraw that consent at any time, although doing so will not affect the lawfulness of processing carried out before withdrawal.
8. Disclosure of Personal Information
Aiverda Labs does not sell your personal information for monetary consideration. We disclose personal information only where it is necessary to provide our Services, comply with legal obligations, protect our legitimate interests, or where you have otherwise authorized us to do so.
Depending on the nature of the Services you use, we may share personal information with carefully selected third parties that perform services on our behalf. These may include payment processors, cloud hosting providers, analytics platforms, customer relationship management providers, email delivery services, authentication providers, artificial intelligence service providers, customer support platforms, fraud prevention services, content delivery networks, cybersecurity providers, and other technology partners.
These third parties are permitted to process personal information only for the purposes specified by Aiverda Labs and are contractually required, where applicable, to implement appropriate technical and organizational measures to safeguard your information.
We may also disclose personal information where disclosure is reasonably necessary to:
- comply with applicable laws, regulations, judicial proceedings, or lawful requests from competent public authorities;
- enforce our Terms and Conditions or other legal agreements;
- investigate suspected fraud, abuse, security incidents, or unlawful activities;
- protect the rights, safety, property, or legitimate interests of Aiverda Labs, our users, or third parties; or
- establish, exercise, or defend legal claims.
If Aiverda Labs undergoes a merger, acquisition, restructuring, financing transaction, or sale of all or substantially all of its assets, personal information may be transferred as part of that transaction, subject to appropriate confidentiality obligations and applicable data protection laws.
We do not disclose personal information beyond what is reasonably necessary for the purposes described in this Privacy Policy.
9. International Transfers of Personal Information
Aiverda Labs is based in Kenya, but some of our technology providers, cloud infrastructure, payment processors, and artificial intelligence service providers may operate in other countries.
As a result, your personal information may be transferred to, processed in, or accessed from jurisdictions whose data protection laws differ from those applicable in your country of residence.
Where we transfer personal information across national borders, we take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable law. Depending on the circumstances, these safeguards may include contractual protections, adequacy decisions, technical security measures, or other legally recognized transfer mechanisms.
By using our Services, you acknowledge that your personal information may be processed in countries outside your jurisdiction, subject to the safeguards described in this Privacy Policy.
10. Data Security
Protecting personal information is a fundamental component of our operations.
We maintain appropriate technical, administrative, and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, or other forms of unlawful processing.
Our security measures may include encryption of data in transit, access controls, authentication procedures, secure hosting environments, firewall protection, monitoring systems, vulnerability management, software updates, backup procedures, employee confidentiality obligations, and other industry-appropriate safeguards.
Despite these measures, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Consequently, while we strive to protect your personal information using commercially reasonable safeguards, we cannot guarantee its absolute security.
You are also responsible for maintaining the confidentiality of your account credentials and for taking reasonable precautions to protect your own devices and networks.
11. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing our Services, complying with legal obligations, resolving disputes, enforcing our agreements, protecting our legitimate interests, and maintaining appropriate business records.
The retention period applicable to a particular category of personal information depends on several factors, including the nature of the information, the purposes for which it is processed, applicable legal requirements, contractual obligations, and legitimate business needs.
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our internal retention practices and applicable law, unless continued retention is required or permitted by law.
Certain information may be retained for longer periods where necessary for fraud prevention, regulatory compliance, accounting purposes, legal proceedings, or enforcement of our contractual rights.
12. AI Processing and Automated Technologies
Artificial intelligence forms an important part of the Services offered by Aiverda Labs. Some of our products use automated technologies to generate responses, summarize information, compare software, recommend tools, assist with research, or perform similar functions.
When you interact with AI-powered features, the information you provide may be processed by our own systems, third-party artificial intelligence providers, or a combination of both, depending on the functionality being used.
Although automated technologies assist in generating outputs, significant business decisions affecting users are not made solely through automated processing without appropriate human oversight where required by applicable law.
AI-generated outputs are probabilistic in nature and may occasionally contain inaccuracies, omissions, outdated information, or unintended results. Users should independently verify important information before relying upon AI-generated content for legal, financial, medical, employment, educational, or other significant decisions.
Where feasible, we seek to minimize the amount of personal information processed through AI systems and implement safeguards designed to promote responsible, secure, and ethical use of artificial intelligence.
13. User Accounts
Creating an account allows you to access additional features of the Website, including subscriptions, purchases, saved preferences, AI tools, and community functionality.
When you register for an account, we collect the information necessary to establish and administer your account, authenticate your identity, communicate with you, and provide the Services you request.
You are responsible for ensuring that the information associated with your account remains accurate and up to date. You should also maintain the confidentiality of your login credentials and promptly notify us if you suspect unauthorized access to your account.
If your account remains inactive for an extended period, or if you violate our Terms and Conditions, we may suspend or terminate your account in accordance with those Terms.
14. Payments, Purchases, and Subscriptions
Where you purchase digital products, subscription services, memberships, or other paid offerings, certain payment-related information is processed to complete the transaction.
Payment card information is generally processed directly by trusted third-party payment providers and is not ordinarily stored on Aiverda Labs’ servers unless specifically required for lawful business purposes.
We may retain transaction records, invoices, payment confirmations, billing addresses, tax information, and similar records to fulfill contractual obligations, comply with applicable accounting and taxation laws, prevent fraud, and resolve disputes.
Subscription services may require ongoing processing of payment information to facilitate recurring billing until the subscription is cancelled or otherwise terminated.
15. Marketing Communications
Where permitted by law or with your consent, Aiverda Labs may send newsletters, product announcements, educational resources, promotional offers, surveys, event invitations, and other communications relating to our Services.
Marketing communications are intended to provide information that we believe may be relevant or valuable to you based on your interactions with the Website or your stated preferences.
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
Please note that even if you opt out of marketing communications, we may still send essential service-related communications, including security notifications, account updates, transactional messages, invoices, legal notices, and customer support responses.
16. Analytics and Performance Monitoring
To better understand how visitors interact with the Website, we use analytics and performance monitoring technologies.
These technologies help us evaluate traffic patterns, measure user engagement, improve Website performance, diagnose technical issues, enhance security, understand feature usage, and support product development.
The information collected for analytics purposes is generally aggregated or pseudonymized where reasonably practicable. We use this information to improve the quality, reliability, accessibility, and effectiveness of our Services rather than to identify individual users.
Some analytics services may use cookies or similar technologies, which are described in greater detail within our Cookie Policy.
17. Advertising and Affiliate Technologies
Aiverda Labs may display advertisements, sponsored content, affiliate links, or promotional materials relating to software products, artificial intelligence services, educational resources, or other technologies.
These features may involve the use of cookies, tracking technologies, referral identifiers, or similar mechanisms to measure campaign performance, attribute referrals, prevent fraud, and calculate affiliate commissions.
Although affiliate programs may compensate Aiverda Labs when users purchase products through qualifying links, we do not sell your personal information to advertisers or affiliate partners for monetary consideration.
Any data processing carried out by third-party advertising or affiliate providers is governed by their own privacy policies, and we encourage you to review those policies before interacting with their services.
18. Business Transfers
As our business evolves, Aiverda Labs may participate in mergers, acquisitions, investments, joint ventures, corporate reorganizations, asset sales, or similar commercial transactions.
In such circumstances, personal information may be transferred to the acquiring or successor organization as part of the transaction, provided that the recipient agrees to respect applicable privacy obligations and process the information in a manner consistent with this Privacy Policy or as otherwise permitted by law.
If such a transaction materially affects the way your personal information is processed, we will take reasonable steps to provide notice where required by applicable law.
19. Your Privacy Rights
Depending on your location and the laws applicable to your personal information, you may have certain rights regarding the information that Aiverda Labs holds about you.
Subject to applicable legal requirements and appropriate verification of your identity, you may have the right to request access to the personal information we process about you, request correction of inaccurate or incomplete information, request deletion of personal information in circumstances where continued processing is no longer necessary, or request that we restrict or object to certain forms of processing.
Where technically feasible and legally required, you may also request a copy of your personal information in a structured, commonly used, and machine-readable format, or ask us to transfer that information to another service provider where such transfer is technically possible.
If we process your personal information on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal became effective.
The availability of these rights may vary depending on your country of residence and the legal basis upon which we process your personal information. Certain requests may also be limited where continued processing is necessary to comply with legal obligations, establish or defend legal claims, prevent fraud, protect the rights of others, or pursue legitimate business interests recognized by law.
To exercise your privacy rights, please contact us using the details provided in the Contact Us section of this Privacy Policy. We may request additional information to verify your identity before processing your request.
20. California Privacy Notice
If you are a resident of California and applicable privacy legislation applies to your use of our Services, you may have additional rights concerning your personal information.
Subject to applicable law, these rights may include the right to know the categories of personal information we collect, the purposes for which it is used, the categories of third parties with whom it is shared, the right to request deletion or correction of certain personal information, and the right not to be discriminated against for exercising your privacy rights.
As stated throughout this Privacy Policy, Aiverda Labs does not sell personal information for monetary consideration. We also do not knowingly share personal information for cross-context behavioral advertising in a manner that would require an opt-out under applicable California privacy laws.
California residents wishing to exercise their applicable privacy rights may contact us using the contact information provided below.
21. European Economic Area and United Kingdom Privacy Rights
If you are located within the European Economic Area, the United Kingdom, or another jurisdiction that grants comparable statutory privacy rights, you may be entitled to additional protections under applicable law.
Subject to legal limitations, these rights may include the right to access your personal information, request rectification of inaccurate data, request erasure, restrict processing, object to processing based on legitimate interests, withdraw consent where consent is the legal basis for processing, and request data portability.
Where you believe that your personal information has been processed in violation of applicable data protection laws, you may also have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
Nothing in this Privacy Policy limits any mandatory rights granted to you under applicable data protection legislation.
22. Children’s Privacy
Aiverda Labs is intended primarily for individuals who are legally capable of entering into binding agreements or who use our Services under the supervision of a parent or legal guardian where permitted by law.
We do not knowingly collect personal information from children in violation of applicable data protection laws.
If we become aware that personal information has been collected from a child without the authorization required by applicable law, we will take reasonable steps to delete that information or otherwise comply with our legal obligations.
Parents or legal guardians who believe that a child has provided personal information to Aiverda Labs should contact us so that we may investigate the matter and take appropriate action.
23. Third-Party Websites and Services
Our Website may contain links to third-party websites, software platforms, artificial intelligence tools, payment providers, social media platforms, documentation, marketplaces, or other online services that are not owned or controlled by Aiverda Labs.
This Privacy Policy applies solely to the Services operated by Aiverda Labs and does not govern the privacy practices of third parties.
Your interactions with third-party services are governed by their respective privacy policies, terms of service, and other applicable legal documents. We encourage you to review those policies before providing personal information to any third party.
The inclusion of a third-party link should not be interpreted as an endorsement of that third party or its privacy practices.
24. Data Breach Response
Aiverda Labs maintains policies and procedures designed to identify, investigate, contain, and respond to suspected security incidents involving personal information.
Where we become aware of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, we will take appropriate action consistent with applicable law. Such action may include investigating the incident, mitigating its impact, notifying competent regulatory authorities where required, and informing affected individuals when legally necessary.
Our response to any security incident will depend upon the nature of the incident, the information involved, applicable legal obligations, and the potential risks presented.
25. Changes to this Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, business operations, or privacy practices.
When material changes are made, we will update the “Last Updated” date appearing at the beginning of this Privacy Policy. Where required by applicable law, we may also provide additional notice through the Website, email communications, or other appropriate means before the revised Privacy Policy becomes effective.
Your continued use of the Services after the revised Privacy Policy takes effect constitutes your acceptance of the updated Privacy Policy to the extent permitted by applicable law.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal information.
26. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the manner in which Aiverda Labs processes personal information, please contact us using the details below.
Aiverda Labs
Owned and operated by Ultivisage Ltd
P.O. Box 262 – 50204
Kimilili, Kenya
Email: Contact Us
Contact Form: Contact Us
If you wish to exercise any of your privacy rights, please include sufficient information to enable us to verify your identity and understand the nature of your request. We may request additional information where reasonably necessary to protect your personal information from unauthorized disclosure.
27. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of Kenya, including the Data Protection Act, 2019, without prejudice to any mandatory rights that may apply under the laws of another jurisdiction.
Where applicable law grants you additional privacy rights that cannot legally be excluded, those rights shall prevail to the extent required by law.
28. Acknowledgement
By accessing or using Aiverda Labs, creating an account, purchasing products or services, subscribing to our communications, interacting with our AI-powered features, or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Where your consent is required by applicable law for particular processing activities, we will seek that consent separately. Otherwise, your continued use of the Services constitutes your acknowledgment of the privacy practices described in this Privacy Policy.
Interpretation
Unless the context requires otherwise:
- references to “personal information” include “personal data” as defined under applicable data protection laws;
- references to “processing” include collecting, recording, organizing, storing, using, disclosing, transferring, deleting, or otherwise handling personal information;
- headings are provided for convenience only and do not affect the interpretation of this Privacy Policy;
- references to legislation include amendments, replacements, and successor legislation.
This Refund Policy has been prepared for Aiverda Labs to provide transparency and fairness in relation to refunds, cancellations, subscriptions, and digital purchases. It should be read together with our Terms and Conditions, Privacy Policy, and Cookie Policy, which together govern your use of our Website, products, and Services.
